Terms & Conditions
Disclaimer
Somer Housing Group does not represent or endorse the accuracy
or reliability of any of the content contained in or distributed
through, linked, downloaded or accessed from any of the pages
contained in this website.
Links on this site may lead to websites and
servers maintained by third parties over whom Somer Housing Group
has no control.
Privacy and data protection
Somer Housing Group restricts the use of any
personal information you provide to protect your personal data and
privacy.
The law allows you to ask to see and correct
data held about you. Questions about data protection should be sent
in writing to:
Somer Community Housing Trust
FREEPOST (SWB 10574)
River Place
Lower Bristol Road
Bath
BA2 1ZZ
Copyright notice
Somer Housing Group authorises you to copy
documents or pages published by Somer Housing Group on this website
for your own non-commercial use only, provided that your copies
retain all copyright or other proprietary notices and any
disclaimer contained in such documents or pages.
Maps
All mapping on this website is © Crown copyright 2010. All
rights reserved. Ordnance Survey Licence number 0100031184.
webmaster@somer.org.uk
Call recording
Please be aware that calls to Somer Housing Group may be
recorded to assist our continuous improvement and training. We will
do this in the following ways:
- staff training to develop the confidence and potential of
staff.
- checking and measuring whether we meet standards agreed with
residents.
- for use in appraisals with staff to develop superior customer
service.
- as evidence where there are disputes.
- as evidence in investigations for both our customers and
staff.
- to resolve complaints regarding abusive telephone calls for
both customers and staff.
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