Redland Housing Association becomes one of the first TPAS
accredited social landlords in the South West
8th September 2009
Redland Housing Association’s reputation for
resident involvement has been cemented with accreditation by the
Tenant Participation Advisory Service (TPAS).
TPAS is a national tenant participation organisation, which
works with social housing residents and landlords to improve the
level and quality of tenants’ influence.
Accreditation means that the association’s resident engagement
has been successfully tested against 29 main criteria looking at
how well it knows its residents and their aspirations. Other areas
considered include whether policies are easily accessible by
residents, and if it has robust processes to ensure accountability
to residents for its services.
Redland is one of the first two housing associations to earn the
quality mark in the South West. The chief executive of TPAS,
Michelle Reid, presented the plaque to staff and residents at the
annual Tenants’ Day on Saturday, 22nd August, at
Weston-super-Mare.
Louise Swain, Redland’s Managing Director, said:
‘We are really proud of this achievement,
which has only been possible due to the productive partnership that
has developed between staff and residents within Redland.
Developing the new partnership agreement with residents and giving
them control of our service standards has also really focused our
efforts on what’s important to them.’
Redland Housing Association started work on the accreditation in
September 2008. In the ‘reality check’, inspectors praised Redland
for the way residents can influence strategic decision making – one
example was how residents were asked to prioritise at last year’s
Tenants’ Day, where they want to see the association investing
resources and this information was fed in to the board strategy
day. All of the staff were also interviewed or observed to see how
they involved residents on a day-to-day basis.
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