Satisfaction surveys
We carry out surveys in a range of different ways
so that we can get feedback from people who have used our services,
telling us how satisfied they were.
Once every three years we carry out a detailed survey of all our
residents which is very wide ranging and gives us a comprehensive
picture of where we’re doing well and not so well. We use a survey
format which many other housing associations use and this enables
us to compare results with others. This is called a “Status Survey”
and you can find out more about our last survey by clicking on the
link on the right.
As well as the Status survey, our focus groups suggest – and
often help us to carry out – other ways of getting feedback from
residents. These might be questionnaires (for example, after a
tenant has had a repair done), or they might be telephone surveys
which our focus group members help us with. By clicking the links
on the right you can see what feedback our focus groups get from
residents in each of our key service areas, and what the results of
that feedback are.
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