Service standards
Service standards inform residents of what
standard of service they can expect from Redland as a landlord, and
how well Redland is performing.
We are committed to providing consistently excellent services
across the board, and these standards are the most important
aspects of services that residents in focus groups have chosen to
highlight.
The standards are developed and monitored by focus groups, which
include residents and staff members. Each set of service
standards is reviewed once a year, to ensure that the aspects we
are highlighting are those most important and relevant to
residents.
Focus groups check the relevance and importance of service
standards by measuring resident satisfaction with their particular
area of service.
Our Partnership Ageement tells you more about how residents
influence our services, which you can download here:
» Partnership Agreement.
If you are interested in becoming a member of a
focus group, contact Philippa Barton, Resident Involvement Officer,
on 0117 316 721 or email philippa.barton@redlandha.co.uk.