Communications
These standards were agreed by the
Communications Focus Group in July 2008.
Redland will:
1. Keep published information up to date, using a
schedule of three-yearly reviews for each leaflet produced, and
keep the tenants' and homeowners' handbooks up to date to reflect
current practice.
Target: 100%.
Monitor using internal log checkied by Communications Focus
Group.
2. Produce all leaflets and handbooks to the Plain
English Crystal Mark standard.
Target: 100%.
Monitor using internal log checked by Communications Focus
Group.
3. Make all leaflets and handbooks available to
residents on the website, and on request from theoffice by phone,
in person or in writing.
Target: 100%.
Monitor by mystery shopping.
4. Make all public documents available on request in a
variety of formats.
Target: 100%.
Monitor by mystery shopping.
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