Homeowners' services
These standards were agreed by the
Homeowners' Focus Group in July 2008.
Redland will:
1. Respond to Right to Buy and Right to Acquire
applications within statutory timescales.
Target: 100%.
Monitored by audit of 100% sample of applications at year end.
2. Respond to solicitors and other enquiries about
resales within 10 working days of receipt.
Target: 95%.
Monitored by 100% sample of incoming post.
3. Provide annual service charge accounts and
accompanying information in a way which owners find clear and
understandable.
Target: 90%.
Monitored by telephone (or other) sample survey by focus group.
4. Recover service charges promptly, using payment
methods which owners find easy to use.
Targets:
- Service charge arrears – 5% annual debit outstanding at year
end.
- Payment methods – 90%. Monitored by telephone (or other)
sample survey by focus group.
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