Involving you
These standards were agreed by Redland
Residents' Committee in September 2008.
Redland will:
1. Ensure all resident leaflets and resident handbooks
achieve the Crystal Mark standard from the Plain English
Campaign.
Target: 100%.
Monitored by internal audit by Communications Focus Group.
2. Carry out a STATUS survey (a satisfaction survey
using nationally agreed questions) at least once every three years.
The outcomes and actions to be reported to residents and in focus
groups.
Monitored by internal audit by Redland Residents' Committee.
3. Support resident Board members and other elected
representatives (including Neighbourhood Voices and Redland
Residents' Committee members), and set targets annually for the
numbers of residents involved in these ways.
Target: 50 people.
Monthly monitoring by Redland's Board, annual monitoring by
Neighbourhood Voice panel and bi-monthly monitoring by Redland
Residents' Committee.
4. Ensure that focus groups in each key service area
will meet at least once a year.
Target: 100%.
Monitored annually by the Redland Residents' Committee.
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