Letting properties
These standards were agreed by the Lettings
Focus Group in May 2009.
Redland will:
1. Meet you to view a property and answer your questions
about it.
Target: 100%.
Allocations procedures.
2. Make sure that the property is clean and tidy when
you move in.
Target: 95%.
Lettings satisfaction survey.
3. Visit you within eight weeks of your tenancy
starting.
Target: 100%.
Random sample monitoring.
4. Advertise the results of the lettings of properties
where the Association participates in a choice-based lettings
scheme.
Target: 100%.
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