Maintaining homes
These standards were agreed by the
Maintaining Homes Focus Group in December 2009.
Redland will monitor:
1. The average time taken to complete a
repair.
Target: none.
Monitored on a monthly basis by capability chart.
2. The longest time taken to complete a repair (where
there are no access or other problems).
Target: none.
Monitored on a monthly basis by capability chart.
3. Whether residents find it easy to report a
repair.
Target: 97%.
Monitored on monthly basis by performance indicators (PIs).
4. Positive feedback on the ease and convenience of
appointments.
Target: 97%.
Monitored on monthly basis by performance indicators (PIs).
5. Whether appointments with residents are
kept.
Target: 98%.
Monitored on monthly basis by performance indicators (PIs).
6. Whether repairs are done properly first
time.
Target: 90%.
Monitored on monthly basis by performance indicators (PIs).
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