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About our service

» Feedback and satisfaction

How to feed back your compliments and complaints about our service and what you've told us in surveys.

» Service standards

Find out about our service standards and the focus groups that monitor them.

» Continuous improvement

What you have told us about our service and how we perform.

» Equality and diversity

Discover how equality and diversity are at the heart of what we do.

Download our leaflet 'Helping you get access to our services'.

Download our customer service charter.

Download 'Redland's Performance in 2008/09'.

Compare your landlord

The Tenant Services Authority, the regulator for housing associations, publishes performance information social landlords for you to search and compare:
Visit the TSA website