Our performance
These are some of our 'key perfomance
indicators', detailing how well we are doing in our most important
areas.
We report these figures each year to our regulators, the Housing
Corporation and to residents. You can download a copy of 'Redland's
Performance' opposite.
| Key performance
indicator |
2005/06 |
2006/07 |
| Re-let time (days) |
30 |
26.2 |
| Routine repairs completed within
target |
95.6% |
92.7% |
| Rent arrears |
4.4% |
4.9% |
| Complaints received |
7 |
15 |
| Tenants satisfied with overall
service |
90% |
84% |
| Tenant satisfaction with
participation |
62% |
76% |
| Tenant satisfaction with repairs and
maintenance (new) |
- |
83% |