Surveys
The latest survey of Redland residents has
confirmed that we are a good landlord, maintaining high levels of
satisfaction.
The comprehensive satisfaction survey was sent to all Redland
residents and was carried out by independent research consultants
BMG. The survey takes place every three years to find out what
Redland’s residents think of the service they receive. We had an
excellent response rate of approximately 50 per cent, enabling high
levels of confidence in the overall findings.
We are delighted with the findings, with 86 per cent of
residents satisfied with the overall service, far higher than the
national average of 74 per cent. Even better, 49 per cent of
residents said they are very satisfied.
Some significant areas of improvement include repairs and
maintenance, where satisfaction levels are considerably higher than
the last survey, for residents who have had a repair recently
completed. They particularly praised the attitude of staff, keeping
dirt and mess to a minimum, and the speed with which the repair was
completed.
Tenant participation scored very highly and reflects the
significant effort that has been made in this area in the last
couple of years. 78 per cent of residents are satisfied with the
opportunities for them to take part in management and decision
making. This is up 16 per cent from 2004 and compares to the
national average of 58 per cent. The biggest improvement is a 40
per cent increase in the number of residents who believe that
Redland takes their views into account when making decisions to 92
per cent. Other highlights include:
- 90 per cent are satisfied with their accommodation and more
than half (53 per cent) are very satisfied.
- 84 per cent are satisfied with the area in which they live; 45
per cent are very satisfied.
- 84 per cent consider their property to be in good condition,
with 39 per cent describing it as very good.
- 89 per cent of residents say Redland is good at keeping them
informed.
- 84 per cent are satisfied with how Redland deals with repairs
and maintenance, much higher than the national average of 63 per
cent.
How we compare with others
Satisfied with overall service
| Redland |
86% |
| National
average |
79% |
| South West
average |
79% |
Satisfied with opportunities for participation
| Redland |
78% |
| National
average |
56% |
| South West
average |
62% |