Repairs and maintenance
Our responsibilities
We will maintain the following, keeping them in good repair and
proper working order.
- The structure and outside of the property, including the
drains, gutters and outside pipes.
- The fittings for supplying water, gas and electricity.
- Sanitary fixtures including basins, sinks, baths and
toilets.
- The fittings for heating rooms and water.
- The main access into and out of your property, but not your
garden or your garden fence.
On estates with shared areas, we will maintain all footpaths,
unadopted roads and car parks. In blocks of flats, we will maintain
shared entrances, halls, stairways, floor coverings and other
shared parts.
We will arrange pest control where shared areas are affected. We
are also responsible for maintaining shared areas, repairing site
boundaries and shared fences, and maintaining other shared
services. Part of your service charge covers these services.
Maintaining homes focus group
The focus group is made up of staff and residents. Its role is
to set service standards and monitor them. The group meets on a
regular basis and has been given the responsibility by
the Redland Residents' Committee for looking at how we maintain
homes. The group considers our policies, procedures
and standards of service with members also involved in testing
and looking at a range of different ways of improving the
service.