Who our residents are
We regularly audit our tenants to find out more
about them and to help improve our services.
The last audit was sent to 8,724 tenants, of which 4,013 (46 per
cent) replied to section one and 3,760 (43 per cent) replied to
section two, giving an overall response rate of 44.5 per cent.
Personal information
- More than 50 per cent of tenants are aged 60 or over.
- 87 per cent of tenants identify themselves ethnically as being
White British.
- 31 per cent of tenants describe themselves as being disabled,
four per cent of whom are wheelchair
users.
- 72 per cent of tenants are either wholly or partly financially
dependent on some form of benefit.
- 71 per cent of tenants consider themselves to be
Christian.
- One per cent of tenants identify themselves as gay,
lesbian or bisexual.
Tenancy information
- 12 per cent of tenants have experienced anti-social behaviour
in the past twelve months.
- 17 per cent of tenants have had some form of contact with the
Trust in the past twelve months.
- Nine per cent of tenants consider themselves as either
under or over occupying their current property.
- 71 per cent of tenants have reported a repair in the past
twelve months.
- 10 per cent of tenants had some involvement in the work of the
Trust.
Communication information
- 89 per cent of tenants listed English as their preferred
language, although 13 other languages have been identified by
tenants as being their
preferred first language.
- Specialist forms of communication that were identified by
tenants included Braille, sign language,
audio and large print.