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You are here: Homepage > Somer Community Housing Trust > Residents > Our service > Our performance

Our performance

These are some of our 'key performance indicators', detailing how well we are doing in our most important areas.

We report these figures each quarter to our Board and we will report to residents every year in the Annual Report.

On 01 April 2010 the new standards set by the Tenant Services Authority came into force. We will tell you each year how we are meeting each standard in an annual report. We are also working with residents to set up a scrutiny panel, which will be responsible for looking at our performance and challenging us to improve service delivery.

Key Performance Indicator	2008/ 09	2009/ 10	2010/ 11 Quarter 1	Perf. against target	Trend
Average re-let time (days)	47.8	52	28.8
Average time to complete repairs (new for 2009/10)	-	11.7 days	11 days
% of gas services overdue (at 31/03/10)	0	0.99	0.99
Rent arrears (at 31/03/10)	2.26% (excl HB owing)	2.4%	2.6%
Complaints received	42	49	1	N/A
Tenants satisfied with overall service	80% (2007)	-	-	Survey every 3 years. New data due July 2010	N/A
Tenant satisfaction that views taken into account	84% (2007)	-	-	Survey every 3 years. New data due July 2010	N/A
Tenant satisfaction with repairs and maintenance	78% (2007)	-	-	Survey every 3 years. New data due July 2010	N/A
Tenant satisfaction with neighbourhood	80% (2007)	-	-	Survey every 3 years. New data due July 2010	N/A

» This year we will be undertaking service reviews in our ASB and Voids & Lettings services. More information about our service improvement methodology and service review programme will be available here shortly.

You can find out more about performance indicators on this special website:

Housing PIs