Service standards
Service standards inform residents of what
standard of service they can expect from Somer Community
Housing Trust as a landlord, and how well it is
performing.
Somer Community Housing Trust (the Trust) aims to consistently
deliver what our customers want at a price they can afford.
In everything we do, we aim to demonstrate what we stand for as
a company: RESPECT; INVOLVEMENT; COMMUNITY; AFFORDABLE for
our customers.
We are aiming for 100% satisfaction every time. When we fail to
completely satisfy you we will find out why and if we can we will
put it right.
Our customers are tenants and leaseholders. Anyone who works
with us to deliver what our customers want is a partner. This
includes contractors, funders and regulators. These Service
Standards are intended to cover all contact the Trust has with its
customers.
These service standards are our local offer to you. They set out
what you can and should expect when you receive these services from
us. They have been written in partnership with tenants and reflect
what they expect from our services.
We know we are not perfect. Our ambition is to deliver what our
customers want every time. This is our long term goal. To achieve
it we know we will have to improve what we do every day
forever!
If you have feedback for us on these standards
or the services you have received then contact:
Julie Evans
Director of Customer Services (Housing & Support)
01225 366142
Julie_evans@somer.org.uk