Service standards

Service standards inform residents of what standard of service they can expect from Somer Community Housing Trust as a landlord, and how well it is performing.

Somer Community Housing Trust (the Trust) aims to consistently deliver what our customers want at a price they can afford.

In everything we do, we aim to demonstrate what we stand for as a company:  RESPECT; INVOLVEMENT; COMMUNITY; AFFORDABLE for our customers.

We are aiming for 100% satisfaction every time. When we fail to completely satisfy you we will find out why and if we can we will put it right.

Our customers are tenants and leaseholders. Anyone who works with us to deliver what our customers want is a partner. This includes contractors, funders and regulators. These Service Standards are intended to cover all contact the Trust has with its customers.

These service standards are our local offer to you. They set out what you can and should expect when you receive these services from us. They have been written in partnership with tenants and reflect what they expect from our services.

We know we are not perfect. Our ambition is to deliver what our customers want every time. This is our long term goal. To achieve it we know we will have to improve what we do every day forever!

If you have feedback for us on these standards or the services you have received then contact:
Julie Evans
Director of Customer Services (Housing & Support)
01225 366142
Julie_evans@somer.org.uk

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