Being a tenant of Somer Community Housing Trust
We will explain your rights and responsibilities
as a tenant so that you can enjoy living in your home and
community. If things go wrong we will work with you to put them
right. If things change we will always involve you in planning and
implementing the changes as much as we can.
Our commitment:
When you become a tenant of the Trust:
- We will tell you your rights and responsibilities as Trust
tenant.
- We will consult with you on significant changes that may affect
you, especially those relating to your tenancy agreement.
- We will respond to all property alteration requests with a
decision within 28 days.
- We will respond to all mutual exchange and succession requests
with a decision within 28 days.
- We will respond to reports of alleged tenancy breaches and
investigate within 10 working days and inform the findings to the
person reporting the information.
- Where tenants have breached their tenancy obligations we will
discuss with the tenant the actions required of them and agree
appropriate timescales.
- We will respond to reports of abandoned properties and illegal
occupation within 10 working days and inform the findings to the
person reporting the information.
| Measure |
Target |
Method |
| Average / predictable time to make a
decision on property alteration / mutual exchange /
succession |
Published
timescales |
Quantitative
analysis (capability chart showing end to end time) |
| Customer satisfaction with the Trust as
landlord |
90% |
Customer satisfaction survey and
complaints/feedback |
Meeting the TSA standards for:
Tenancy