Resident involvement
We will involve you by listening and responding
to you as individuals, working alongside you in neighbourhoods,
being accountable to you through our formal governance structures.
We will continue to develop what we do so we deepen your influence
at all levels of the Trust to ensure we deliver what you want, are
accountable to you for what we do and give you opportunities to
make a difference.
Our commitment:
To encourage and support Resident Involvement:
- We will tell you how you can get involved in ways that suit
you.
- We will provide every resident representative with a Resident
Representative Handbook.
- We will provide training & support so that you can make the
most of your involvement with the Trust.
- When we ask for your views, we will feed back what you told us
and what we are going to do about it within 3 months.
- We will respect the fact that everyone is unique and wants to
get involved in different ways.
- We will use plain language in lots of different formats.
- We will listen to your ideas and use them when we can and let
other people know you came up with them.
- We will support new and existing residents groups.
| Measure |
Target |
Method |
| Customer
satisfaction that views are taken into account |
85% |
STATUS survey,
survey of resident representatives and Viewpoint,
complaints/feedback, evaluation form and training |
| Number of residents actively involved |
Annual
increase |
Quantitative analysis |
| Profile of involved tenants |
All diversity strands are represented |
Tenant profiling |
| Number of projects tenants are involved
in |
No target |
Resident Impact Assessment |
Meeting the TSA standards for:
Tenant involvement and empowerment