STATUS survey

The latest survey of Trust residents has confirmed that we are a good landlord, improving on our previous results in 2007 to demonstrate high levels of satisfaction.

The comprehensive satisfaction survey was sent to all residents living in sheltered accommodation and 2000 residents living in general needs properties. The survey was carried out by independent research consultants BMG. The survey takes place every three years to find out what the Trust’s residents think of the service they receive. We had an excellent response rate of 56 per cent, enabling high levels of confidence in the overall findings.

We are delighted with the findings, with 83.5 per cent of residents satisfied with the overall service, far higher than the national average of 74 per cent. Even better, 38.7 per cent of residents said they are very satisfied.

Some significant areas of improvement include repairs and maintenance, where satisfaction levels are considerably higher than the last survey, for residents who have had a repair recently completed. Another area of significant improvement is the percentage of people (76 per cent) who think their rent represents value for money.

Other highlights include:

  • 84 per cent are satisfied with their home and 40 per cent are very satisfied.
  • 83 per cent are satisfied with the area in which they live; 44 per cent are very satisfied.
  • 78 per cent consider their property to be in good condition, with 34 per cent describing it as very good.
  • 78 per cent of residents say Redland is good at keeping them informed; 33 per cent describing it as very good.
  • 80.8 per cent are satisfied with how the Trust deals with repairs and maintenance, much higher than the national average of 63 per cent.
  • 82 per cent found staff to be helpful when dealing with them.

We will take time to look at the results and understand where residents are telling us we need to improve our services. We will work with tenants to make improvements and share this information with you.

How we compare with others

Satisfied with overall service
The Trust 83.5%
National average 79%
South West average 79%
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