STATUS survey
The latest survey of Trust residents has
confirmed that we are a good landlord, improving on our previous
results in 2007 to demonstrate high levels of satisfaction.
The comprehensive satisfaction survey was sent to all residents
living in sheltered accommodation and 2000 residents living in
general needs properties. The survey was carried out by independent
research consultants BMG. The survey takes place every three years
to find out what the Trust’s residents think of the service they
receive. We had an excellent response rate of 56 per cent, enabling
high levels of confidence in the overall findings.
We are delighted with the findings, with 83.5 per cent of
residents satisfied with the overall service, far higher than the
national average of 74 per cent. Even better, 38.7 per cent of
residents said they are very satisfied.
Some significant areas of improvement include repairs and
maintenance, where satisfaction levels are considerably higher than
the last survey, for residents who have had a repair recently
completed. Another area of significant improvement is the
percentage of people (76 per cent) who think their rent represents
value for money.
Other highlights include:
- 84 per cent are satisfied with their home and 40 per cent are
very satisfied.
- 83 per cent are satisfied with the area in which they live; 44
per cent are very satisfied.
- 78 per cent consider their property to be in good condition,
with 34 per cent describing it as very good.
- 78 per cent of residents say Redland is good at keeping them
informed; 33 per cent describing it as very good.
- 80.8 per cent are satisfied with how the Trust deals with
repairs and maintenance, much higher than the national average of
63 per cent.
- 82 per cent found staff to be helpful when dealing with
them.
We will take time to look at the results and understand where
residents are telling us we need to improve our services. We will
work with tenants to make improvements and share this information
with you.
How we compare with others
Satisfied with overall service
| The Trust |
83.5% |
| National average |
79% |
| South West average |
79% |