Our performance
These are some of our 'key perfomance
indicators', detailing how well we are doing in our most important
areas.
We report these figures each year to our regulators, the Tenant
Services Authority.
| Key
performance indicator |
2005/06 |
2006/07 |
| Re-let time
(days) |
41 |
39.6 |
| Routine repairs
completed within target |
96.1% |
96.4% |
| Rent arrears |
3.4% |
3.3% |
| Complaints
received |
59 |
25 |
| Tenants satisfied
with overall service |
79% |
78% |
| Tenant satisfaction with
participation |
55% |
64% |
| Tenant satisfaction with repairs and
maintenance (new) |
- |
76% |
|
|