Our performance
These are some of our 'key performance
indicators', detailing how well we are doing in our most important
areas.
We report these figures each quarter to our Board and we will
report to residents every year in the Annual Report.
On 01 April 2010 the new standards set by the Tenant Services
Authority came into force. We will tell you each year how we are
meeting each standard in an annual report. We are also working with
residents to set up a scrutiny panel, which will be responsible for
looking at our performance and challenging us to improve service
delivery.