Help us to test our customer service
Are you interested in helping us to improve our
customer services? Would you like to be part of a team of
neighbourhood inspectors?
You can receive free training and some shopping
vouchers for helping us with some ‘mystery shopping’ or doing
neighbourhood surveys.
Mystery shopping
Mystery shoppers will either call or write into the organisation
with everyday questions about their services. Examples for the
Trust might be requesting a repair, asking for a transfer or
reporting anti-social behavior. Being a volunteer mystery shopper
won’t take up too much of your time, you will receive free training
and develop your own market research skills. You will be
provided with everything you will need to enjoy the role and will
contribute to helping the Trust improve their services.
Being a part of the team means you are not alone and can share your
experiences with the other shoppers. We don’t pay our shoppers
directly for their work, as you are a volunteer, but we
periodically invite the shoppers meet together to agree their
findings and approve a report for our residents and board members
and to be thanked for their services with some shopping
vouchers.
Neighbourhood inspectors
Neighbourhood inspectors carry out visual checks in an area,
commenting on the general upkeep, levels of litter, graffiti, and
noting any dumping of rubbish for example. This information is then
used to help us prioritise where work is needed.
How do I get involved?
If you would like to take part in either of these initiatives,
we offer training, and support with transport, childcare and other
care costs to enable you to attend. We would then ask you to carry
out an agreed number of tasks.
Use the links opposite to find out more about both
of these opportunities and to download an application form.