Cleaning
Three contractors operate partnering agreements
in four geographical contract areas to undertake cleaning work.
We have recently set up a system where each contractor carries
out quality inspection of their work and provides monthly
returns.
The way the Trust operates its cleaning programme follows a
cleaning review by residents and staff in 2000. The Cleaning Group
has remained as a working group to monitor the progress of the
cleaning contracts and has now developed into the Better Spaces and
Grounds Maintenance Monitoring Group. The work of the group has
been invaluable in improving the service we provide to
residents.
The cleaning standards we are trying to achieve
- All communal areas will be maintained to a clean standard.
- All accessible surfaces will be free from rubbish, debris,
dust, cobwebs, marks or ingrained dirt.
- Staining will be removed, where possible, using appropriate
materials.
How often is the cleaning done?
- All internal communal areas, including bin rooms, refuse chutes
and lifts are cleaned at least weekly.
- External areas in the immediate vicinity of the flats are
cleaned at least weekly.
- The cleaning contractor removes graffiti in these areas.
- Communal windows are cleaned internally at least monthly.
- Communal windows externally are cleaned twice a year.
- Specific demands in an area may mean we have to carry out
cleaning work more frequently.
- The 3 contractors monitor the quality of cleaning within their
contract area and score the standard of cleaning using the same
criteria as Better Spaces Officers and residents.
- The 4 Better Spaces Officers provide an overview of the
cleanliness of their area and also score the standard of
cleaning.
- The Sheltered Housing Officers inspect their sites weekly and
report back on the condition of communal areas.
How are we doing?
Cleaning statistics (to end March 2010)
|
Area |
Quality (%) |
Target (%) |
| North East
Bath |
83% |
85% |
| North West
Bath |
83% |
85% |
| West Bath |
83% |
85% |
| South and rural
Bath |
83% |
85% |
- North East Bath: Snow Hill, Bathwisk, Great Pulteny Street,
Paragon, Larkhall, Lower Swainswick, Batheaston, Bathford.
- North West Bath: Ballance Street, Lampards Buildings, Phoenix
House, Circus, Royal Crescent, Lansdown, Kingsmead, city centre,
Weston, Cumberland House, Rosewell Court.
- West Bath: Twerton, Moorfields, Newbridge.
- South and rural Bath: Foxhill, Odd Down, Combe Down, Corston,
Saltford, Keynsham, Timsbury, Radstock, Midsomer Norton.